Questions and Answers - Virtual
Applications are set up within 24 hours - upon email receipt of scanned
driving licence or passport.
Upon receipt of your application and proof of identity we shall email
confirmation of your account details. Original confirmation and receipted invoice shall be posted to
Do I have to pay VAT?
As our service is based in the UK, VAT at the standard rate is
What payment methods do you accept
We accept, cash, cheque/postal orders, bankers draft, bank (BACS/Wire)
What types of mail do you accept?
We only accept general mail items - large parcels, pallet items are not
How often do you send mail to me?
We send mail to you on a weekly basis or more frequently as you require.
This should be indicated to us on the application form.
Do you batch my mail or do you send it as individual items?
Mail is always bundled into an outer envelope. This is carried out for
additional security and cost saving measures.
Are there any handling charges when you post my mail to me?
There are no handling charges when mail is sent on to you. All you pay for
is the actual postage charge at our cost with the Royal Mail together with a £1 charge for the packaging.
The postage costs are deducted from a ‘postage float’ that you will initially provide to us in addition to
your subscription. We will send you a top-up request from time-to-time according to your usage.
Can you send mail overseas?
We can send mail to you wherever you are.
How often can I change my forwarding address?
Your forwarding address can be changed as often as required. For security
and accuracy, we can only accept changes of address in writing to our Mail Department(by fax, post or
How can I contact you?
Via telephone on 01788 555 000 or via email at firstname.lastname@example.org
Do I have to subscribe for a year?
We also provide the service for a 6 month and 3 month duration. Please
indicate your preference on your application form. Please note that the service will only operate under the
period for which you have subscribed.
How long have you been providing this service?
We have been providing this service since 1988.